DirecTV
Charged $180 After Authorizing Only $40
- 04-17-2010
- 34
Cancelled DirecTv due to poor customer service, poor quality, and poor business practices EVEN THOUGH I knew the cancellation fee would be THREE HUNDRED DOLLARS PLUS.
Making monthly payments on the cancelation fee, I called and authorized DirecTv to charge 40 dollars to my debit card. The following morning I had a charge for 180 dollars to my account.
When I called DirecTV to complain, the first call I was hung up on, the second call I was told a supervisor was unavailable and there was nothing they could do as I had authorized the payment, when I asked for copies of the recorded phone conversation they said they had none, the third call said it would take between 8-16 business days to refund the 140.00.
DirecTv is essentially stealing, as they were only authorized 40 dollars. I have filed a complaint with the BBB.
Company: DirecTV
Country: USA