Newegg.com
New Egg refuses to help with fruadulent use of my credit card on newegg.com

In December someone made a fraudulent purchase to newegg.com for just over $200 using my debit card information. My name was not used on the order at all. Not the billing information or shipping location nor does the shipping address match my address yet the order was processed and shipped. I filed a police report, I filed a claim with Newegg, and last I filed a claim with my bank.

My bank reversed the charge and returned my money to me to later find out that Newegg denied the chargeback resulting in my bank taking back the funds from me in march.

I went to the local bank branch and made about a dozen phone calls to both Newegg and my bank. My bank states that they can only do one charge back and since Newegg denied the claim I have to deal with Newegg.

Every time I call new egg I ask to speak with a supervisor but I never seem to get that far. Each time I speak with a person at Newegg they tell me a different lie.

First they told me that they did no refuse the charge back but I now have a hard copy what they sent to my bank.

One rep named Ivan told me he was going to send an email to accounting and call me back within 48 hours. I called back a week later and asked to speak with Ivan and the rep I spoke to told me he cant get on the phone due to a bad cough and asked me to email him. I did email him with no response. I guess his cough affects his typing too?

I then spoke to a different rep that said that Ivan was not working that day and she will look into it and email me within 24 hours. I assured her that I was expecting a response or I would be contacting an attorney. It has been 2 days since that last conversation.

Company: Newegg.com
Country: USA
State: California
City: Hacienda Heights
Address: 9997 E. Rose Hills Road
Site: newegg.com

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