Hewlett-Packard (HP)
Desktop Locking Up, Repair Delayed Almost Two Months, Never Returned

I purchased an HP high end desktop computer over 2 months ago. It immediately began locking up at random times. After several attempts to restore the Windows 7 operating system and a new hard drive, they had me send the machine in for service.

That was almost two months ago. They keep promising me to send the repaired machine back to me, but keep delaying it. When I call, I either get someone in India who doesn't understand my frustration, or someone in the US who just keeps telling me to have a nice day.

I will never, ever buy another HP product. If this is not resolved soon, I plan on taking my problem to the state consumer protection board and to any of the local news stations consumer reporters that will listen to me.

Company: Hewlett-Packard (HP)
Country: USA

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