Chase WAMU
Chase - loan modification & general service

While fighting for my life (stage 3 breast cancer), I have had to fight my lender for my home for almost a year. Finally, on Jan. 6 Tamya Kennedy with Chase/WAMU left me a voice mail message to say they had approved my loan modification.

On Jan. 22, she left me a message stating their guidelines had changed (I saved this message.), and I no longer qualified for the modification – I saved this message. I have put up with their illegal and unethical behavior for years, and now they are foreclosing on my home.

I am being screwed over by my lender Chase/WAMU both on my loan modification and my payments!!!

(1) They overcharged me months on my payments, and have refused to state where the money went.

(2) On 1/6 they called and said I had been approved for the modification (after a yr and 2 applications), and papers were being sent to my attorney. On 1/22 they called and said their guidelines had changed, and I no longer qualified.

This is a governmental modification program w/federal guidelines, Chase can't change them! I checked w/my attorney and Chase never sent them anything!

WHO can I file formal complaints with - governmental officials, attorney, etc.???

Carolyn quickloan@hotmail.com

PS: I live in Oregon

Company: Chase WAMU
Country: USA

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