Adobe
Creative Suite Stopped Working After Snow Leopard Upgrade

I have never experienced customer service as appalling as I'm experiencing with Adobe.

The original problem began when I installed Snow Leopard on my Mac. All my Adobe products, with the exception of Reader and a very old copy of PhotoShop, instantly stopped working.

I have spent a total of more than seven hours just *on hold*, waiting to speak to a technical support person. Eventually, I spoke to several. One actually managed to get a single product, InDesign, to load, which was a good first step. When I asked him to solve the next problem — the program is an upgrade from Creative Suite 2, but does not recognize the CS2 serial number — he referred me to an unhelpful KnowledgeBase document and refused to provide further help. And he was the *best* of the tech support people I've spoken to.

I asked to be escalated to his supervisor. Having spent half an hour on hold *there*, I gave up. However, none of my programs are working yet, and I am on the verge of missing several deadlines.

Damage Resulting = *At least* four days' work lost. Deadlines looming. Problem unsolved. (I am on hold again as I type this.)

Company: Adobe
Country: USA
Site: adobe.com

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