United Parcel Service
Vintage keyboard destroyed in transit and claim denied over foam thickness
- 03-02-2010
- 7
Here us the letter sent UPS explaining the problem: CEO Scott Davis,
My name is Tom P*. I am just your average "run of the mill" everyday American customer. I made a few mistakes recently and that was having UPS ship some of my Ebay business items. The first item I shipped made it to my customer just shy of Christmas a few days after it's origination. On time... But in pieces. Now the item I shipped wasn't just an ordinary item... It was a vintage keyboard instrument packed in what the music industry calls a "flight case" which is designed to take the impact of day to day touring of a professional musician. The item was destroyed. After fighting with your Claims Depot, they told me that the item was not shipped properly. It needed 1/4' of foam inside the case to be safe and they measured a fraction less.
Company: United Parcel Service
Country: USA
State: Maryland
City: Landover