L. A tan
Charged me for services i never used

I have been tanning at the same l. A Tan location for the past five years. I have payed cash for the most part, once purchased a package and payed in cash, and most recently i purchased another package costing around 75-80 dollars a month. The new rules state that one can only pay with a credit or debt card. So i used my chase access account card with the understanding that if at any time the fee could not be debted from the bank account. The tanning account would be closed. I had the tanning account for roughly 4-5 months. Around the month of july i had a few different things come up, i ended uo closing the bank account and in the middle of everything i did not find the time to call the la tan location and freeze the membership, i was out of town on emergency and honestly that was the last thing on my mind. I went back to the location this past january. Maybe the beginning if february.. Expecting to maybe have to pay the last month off..& i was excepting to reopen everything. When i came in i was informed that my balance is not almost 500 dollars, and the entire time i was away. And not tanning, they were charging me for the tanning package even though i hadnt tanned during that entire time. When i tried to explain this i was told that although i didnt use the package the computer doesnt know that and continued to charge me. I asked him how was i being carged if the bank account was closed. The computer obviously noticed that it wasnt getting any money. He said the computer doesnt know that, it only knows there is still a balance. (exact words) i asked why it could not be reversed. They said there was no way to do thatm, AND i was charged for late fees every time the computer tried to debt the account and failed. So basically i am being charged because a computer doesnt know the difference. At no time was i contacted about my absence, about my fees. I was not contacting reguarding anything. I was just continually charged. I tried calling their corporate and there is never an answer. It rings and goes dead after awhile. Fantastic isnt it?

Company: L. A tan
Country: USA
State: Illinois
City: Norridge
Address: 8323 w lawrence ave
Phone: 7084522100
Site: latan.com

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