XM Radio Satellite Services
Employment of automatic renewal charges without proper notification

On May 2 I prepaid XM Radio for three months of service following the free trial service for purchasing a new car. The e-mailed confirmation form listed all of the services provided with an underlined Terms and Conditions URL to click on. Like most users, I did not read the 5 page fine print, assuming it to be comparable to other satellite services.

Soon after this, I lost my job and could no longer afford this service. I expected my signal to be cut off after the August 28 expiration date. Three weeks following this, I received an e-mailed XM notification stating I was delinquent on my next payment and my service would be disconnected shortly. There was no mention of any other consequence for payment failure or what the amount of the charge was.

When it stopped I expected that to be end of the story. However on December 9 I received a collection notice from EOS CCA stating XM was pursuing payment of a $38.

Company: XM Radio Satellite Services
Country: USA
State: District of Columbia
City: Washington
Address: 1500 Eckington Place NE
Phone: 18009672346
Site: xmradio.com

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