Chase
$6 fee for fewer than five debit transactions in a billing cycle

I opened up an account about six months ago with Chase. In the materials it states that you have to use your ATM card at least 5 times a month or you will be charged the $6.00 service fee. So I have made sure to keep up with my five transactions to avoid this fee. Well as stated above, it stated to use your ATM card five times in a month, however what they meant was per "billing cycle".

So six months into the account I receive this $6.00 service fee because I've only used it four times. I guess it just magically worked out that when I kept it to 5 times in a month that it was essentially completing 5 transactions in a billing period. Although for that to happen five "billing cycles" in a row is interesting. Perhaps I should play the lotto.

When I called customer service they stated that they can not refund the fees and that I only made four purchases. Ok, that's fine, I then asked to close my account. At this point they can not as there is a transaction pending. So what shall I do? I have transferred all but $6.00 from my account because this is considered a new month and if I don't make the 5 purchases I have to pay the $6.00 fee.

Well Chase, you have won, a whopping $12.00. I hope that you use it well as I will never again use your bank again. I've already closed and paid off my credit card with your company and will stay clear of your bank for all future financial purposes.

I'm including this on every website that I can find. After all, as a consumer I want to make sure I get my $12.00 worth.

Company: Chase
Country: USA
Site: chase.com

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