JP Morgan Chase Bank
Online statement showed transactions completed then pending, causing overdraft fees

On January 5 checked statement online. Showed three transactions that were completed over the weekend as payed it showed I had a balance of 19.84. I had to pay a balance on a bill I went to the bank made a deposit of 120.00. Came home and made a payment of 118.00. The next day I checked my account the three transactions that were paid and completed on the 5th were now showing as pending. As well as the payment I made of 118.00. Only now it showed that the 118.00 was the first thing to be taken out of my account and the three other transactions followed suit. Which as a result over drafted my account on every single transaction. Which means they charged overdraft fees for each transaction. I was out raged. I called customer service went through customer service agents which could not explain why this occurred. Was transferred to a supervisor which said that chase pays the highest to the lowest amounts on a day. Not as they come in. I asked why it showed the first 3 completed now they are pending. She said when I made the 4 payment of 118.00 they put it first as it was the highest for the day and let the others follow. I asked why then could they not post the deposit for that day as it was CASH. She said deposits don't show till next business day.
Then I asked why is it that transactions I made on the 1st thru the 3rd came threw on the 5th. And the payment I made on line on the 5th also went threw on the 5th not the next day. And she said the consumer I paid on the 5th was part of chase banking so it went through that day.
I just can't believe that they can take a transaction that showed completed and paid on one day. And the next day take that away and show it as a pending transaction.
Do not go by the daily transaction statement you see online it is false...

Company: JP Morgan Chase Bank
Country: USA
State: Texas
City: El Paso
Phone: 8776824273
Site: chase.com

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