The Coleman Company
Ordered lantern replacement tubes for total price of $24.08. Coleman placed hold for $25.08 on account

On 2/12 I ordered (on-line) 2 replacement neon tubes for a Coleman 6 volt lantern. The cost breakdown as shown on my printed receipt from Coleman is as follows:

9" fluor tube, 2 pk - $15.98

Shipping - $6.95

Tax - $1.15

Total cost = $24.08

When I reviewed my financial accounts this morning, I find Coleman placed a "hold" in the amount of $25.08 for this purchase...$1.00 more than the total cost shown on my receipt.

I immediately e-mailed Coleman, as well as, my financial institution about this issue. I requested Coleman immediately cancel my order and remove this blatant overcharge from my account. My financial institution (Wachovia) responded that I must wait for 3 days until the amount in question ($25.08) is posted to my account before I can dispute the charge.

Wachovia also stated if Coleman does not send them the necessary documentation, Wachovia will supposedly remove the hold and re-credit the disputed amount to my account.

This is not the first time an issue of this type has occurred relevant to an on-line purchase. On a prior occasion (less than 5 months ago) I discovered a company from whom I made an on-line purchase had placed 2 identical holds on my account for the exact same transaction.

To resolve that problem required an unnecessary trip to a local Wachovia branch to speak with a customer service representative and have them remove the 2nd unauthorized charge from my account. (All because the Wachovia representative I initially spoke with by phone claimed she could do nothing... But that is another story in itself!).

I strongly advise everyone making on-line purchases to review your financial account (s) immediately after making a purchase to ensure the amount of the "hold" placed on your account matches the total cost of the order shown on your receipt!

IF... And WHEN this issue is resolved satisfactorily, I will provide an update here.

Company: The Coleman Company
Country: USA
Site: coleman.com

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