Dealer Cost Car Audio
6 months since order, no merchandise, no refund lied to ca attorney general's office

Here is my story: I placed my order on8/15/09 and my debit card was immediately charged in the amount of $191.97.3weeks later and no order, I called Robert Jones and he said item was onback order and should be in any day. As I am a very patient man, I waitedanother 3 weeks, with several emails back and forth between me and Robert. Itold them to cancel order in October. He sent back email telling me to send himorder info and he would cancel. NO REFUND as of December. My credit card company would not reverse in January since the order was placed in August. I filed an online complaint with the CA Attorney General's Office. They sent mea letter saying if they get enough complaints they will investigate them. Theyalso sent him a letter telling him they received a complaint from me. Heresponded to them, that he had canceled the order and refunded my money andthey sent me a copy of his response. He then sent me an email saying he hadsubmitted the refund and I should have it in 3 to 7 days. That was Jan 27. Today is February 12th and the last email from them said tosend them my credit card number again and that posting bad reviews would onlymake things worse. Worse for him, not me, he already has my money! I have also filed an online complaint with the FederalTrade Commission. The more they get, the better chance he has of getting putout of business. Their MO is to keep you hanging on until you pass the time youcan get the credit card company to reverse the credit. If you have been cheated by this company, please go here http://ag.ca. Gov/contact/complaint_form.php? Cmplt=CL

Company: Dealer Cost Car Audio
Country: USA
Address: 3337 S Bristol Street Suite #211
Phone: 1877290322
Site: dealercostcaraudio.com

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