Shutter Craft
Defective Material Installed. No Customer Service. Lifetime Warranty Default

Shutter Craft of Santa Rosa, CA charged us a lot of money to install interior window shutters. The shutters have a "lifetime warranty", are nice looking and seem to be manufactured very well. However, the shutters are held closed by magnets installed at the top and bottom of the windows. The plastic holders for the magnets are all cracked and falling apart after just over three years.

I called Shutter Craft three times before I finall got a live person to complain to. That person promised me that he would ship the magnet holders to me within a few days. I never received them! I called again and left a message on their answering machine. I have had no response from them to this date.

On January 14, I filed a complaint with the BBB in Oakland, CA. An email I received from the BBB today said that they would send Shutter Craft a second letter asking for a response.

Company: Shutter Craft
Country: USA
State: California
City: Santa Rosa
Address: PMB 453 1415 Fulton Rd Ste 205

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