HBW Supply Inc
Sami Woo Selling Goods not "as described" and not including all accessories as advertised

I am a health Therapist using, among other modalities, magnetic pulse.

I searched using Google for magnetic therapy and electro-magnetic therapy devices.

HBW was 1 of the companies listed and researched. The online listing stated their KWD 808 as having magnetic pulse options and magnets were included in the listing of accessories included in the package. I printed off [luckily] that description.

There were further emails to the point that I was happy the KWD 808 wouold fulfill my needs. The device has a variety of acupuncture applications but these were secondary to the magnetic pulse and only for my own personal use.

When it arrived it was obvious immediately that no magnets were supplied, 0nly 2 pairs of pads rather that the 10 or 12 listed. It became obvious too that there was NO magnetic pulse facility. The device was tested for such and anyway without magnets this waveform would not penetrate the tissues.

I raised this with the company, as to the magnets-these were with an older device (?), the number of pads now limited-no comments, and no mention at all of the magnetic pulse option. Sami Woo also requested that I state where I saw this info.

I emailed him the web pages, which had already been "updated" and also copy of the previous web pages.

They are now offering $7 discount! Can not exchange/refund as postal charges too high! What! Yet they expect me to pay these charges customs fees. They say they are sorry.

The only use I have for the device is for TENS on myself [I buy TENS @ 4$] and for very occasional electro-acupuncture for friends. IE No fees charged to reimburse my outlay.

Company: HBW Supply Inc
Country: USA
State: California
City: Hemet
Address: 490 East Menlo [Mento] Avenue
Phone: 9514876496
Site: buyacupuncture.com

  <     >