Progressive Auto Insurance
MAJOR problem with minor claim!

I am a 15 year customer of Progressive with no tickets, accidents, and I havenever made a claim. A few weeks ago someone parked next to me in a parking lotin an SUV opened their tailgate causing their spare tire carrier to swingaround and the tire put a little dent in my fender. Total damage: around $800. I took a week off from work to get it fixed. The claim problems began whenclaim rep Stephanie declared this was a COLLISION and not a comp claim, therebyincreasing my deductable from $250 to $500 even though the paint wasun-scratched in and around the dent. When I tried to argue the point, shecalled me a liar and accused me of attempting to defraud her of the $250difference! Then, after I got my estimates and decided on a body shop, Progressive'sestimator didn't show up as promised for several days causing me to have topay a week's worth of additional rental car fees to get to work.
This tiny claim was a nightmare. Claim Rep Stephanie was a heavy handedunprofessional bully whose primary motivation was obviously geared more towardher 'no claim payout' bonus check than to helping me get back on the road. For 15 years Progressive was great at accepting my payments. But when itfinally came time to make a very small claim, the friendly demeanor was gone. Never again.

Company: Progressive Auto Insurance
Country: USA
Site: progressive.com

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