Cricket Broadband Wireless
Madewell Wireless Rip Off, Customer No Service, Misrepresentaation & Fraud

On October 28 I went to the Madewell Cricket store and purchased a Cricket Broadband for the reason; there was no contract and one free month of broadband and only the price of forty dollars a month. My thought was, I could save that much money, just by paying my bills on-line.

The purchase of the Cricket wireless was $79.99 and $25.66 connection fee with tax a total of $112.57. Okay, even with those up front fees I could still see future savings.

December, I attempted to pay my bill on-line. That's when the heart burn began... I called the 800 # (advise, always use your land line when calling.) I finally gave up and went into Madewell's and paid the fee of $3.00 cash, they don't take checks. I asked the clerk how do I set-up the "outlook express" He told me to call the 800#. (no service.) I should of seen the red flag!

January I get on-line to pay my bill of $40.57. My account balance is showing a balance of $84. Xx. I call the 800 #, after much run-around and was told my account is messed up and the last payment was credited to anothers account. Whoa... The person with broken english told me he would call me back in one hour. That was a joke! I called back, again finally after no service there and using 90 of my AT&T minutes I gave up.

I go to the Madewell store and told my frustration and was told he would have his supervisor straighten the matter out and call him back 10 am tomorrow.

The next morning I get on-line to find there had been no changes to my account they still were billing me for $84. Xx. I called the store as instructed and was told to come in and pay $20.00 to keep from getting the broadband disconnected. The receipt was for $17.00 and $3.00 for the processing.

An employee (Nick) calls to tell me it's resolved and come in and pay $21. XX.

The next day I go in and a very rude and obnoxious female told me she had heard my story and didn't need to hear it again. She proceeded to tell me I owed $27.14 balance. When I questioned the charges she told me it wasn't them it was Cricket. I told her I would go home and pay it online she said no you can't because it isn't set up for payment. Okay, so I have paid $47.14 for a month of $40.00 Broadband. But, my on-line account shows my balance $61. Xx. I am looking for next month to be the same heart burn.

Company: Cricket Broadband Wireless
Country: USA
State: Oklahoma
City: Muskogee
Address: 1209 N. York Street
Phone: 9185778989

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