Macy's. 34th St., New York City
Boots With Broken Zipper, Repair Credit Request Denied

I was in New York for business this past Dec 09 on business so I decided to give the famous NY Macy's a try. Of the various items I purchased to bring back to CA, I bought a pair of ladies brown leather boots as a Xmas gift. Upon opening the gift Xmas day (back in CA), we discovered the zipper was broken on the boots.

No problem right, accidents happen, they'll correct it??? I made several attempts at contacting Macy's to remedy the situation... A "personal shopper" finally called me back* after several days. The Macy's employee "assigned to my case" was very nice... However she could not find another pair of the same brown boots... Anywhere, company wide? She said Macy's would offer me a pair in black to exchange... (if I had wanted black, I'd have bought the black pair in Dec).

*I told them I could have the damaged boots repaired for between $40-60.00, and that I would appreciate a credit for the repair amount applied to my Macy's acct... My request was denied!

What ever happened to making the customer happy... The customer's always right? I'd have never been treated this way at "Nxxxxx"... There, the customer's always right!

Like I said... The elfs working at the Macy's Xmas display were nice. Sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome!

Company: Macy's. 34th St., New York City
Country: USA
State: New York
City: New York
Address: 151 W. 34th St

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