Mexico Board of Travel Tourism and Hospitality
Cancun Mexican Board of Travel and Tourism, Sandos Vacations Additional Fees, Terrible Customer Service, Differing Information

I purchased a vacation package from MBTTH in December for $398. I was planning to use it in May but the Swine Flu hit Mexico and I postponed the trip.initially, when I was trying to plan the trip I experienced extremely long wait times. I was on hold for up to an hour at a time, several times a week... Not being able to get a hold of anyone. At this time, I did not have any email address to where I could email any questions either. Because I had to postpone my trip I realized I could not take the vacation. I transferred it to my sister. More trouble started. No one would talk to her for over a week, saying the vacation didn't belong to her. Then when she finally talked to a few representatives they gave her different information. One told her all times were peak times expect May and half of June, and she would have to pay an additional $200 for peak times. The other rep gave her totally different dates for peak times. I had paid an additional $198 for taxes, fees, and ground transportation when I originally booked my vacation. When I postponed it, I didn't get that money back. I also paid $35 to transfer the vacation to my sister and they told her she'd have to pay another $198 for taxes and fees and that ground transportation was not included. The entire situation is shady. Then my sister and I started to look up the company on BBB.org. They are rated an F. They have over 50 complaints in a year's time. Because of the poor customer service and differing information regarding the vacation I think this company is a scam. I would be afraid to book my vacation, fly to Cancun and then be stuck there without any lodging or transportation.

Company: Mexico Board of Travel Tourism and Hospitality
Country: USA
Phone: 18667045945
Site: mbtth.com

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