Sono Bello
Beverly Hills Lipo Consult: Salesperson Pushed $17,000 Quote

I went to a consultation for liposuction at Sono Bello a couple of months ago, in November. First of all, I called ahead to find out where to park and to ask some preliminary questions, but I could only be directed through the national 800 number. The operator at that number did not know the parking information for the Beverly Hills location, so the operator had to give me yet another local number to call for the specific parking information. And they do not validate.

The receptionist in the front was very pleasant. I filled out extensive paperwork and, after a short wait, was brought back to the office of the consultant, Sue. I told Sue my areas of concern, primarily my abdomen and upper arms. She had me pull up my dress right there in her office; I was not even given a gown or put in an exam room. By the way, the consultant's office window faces Wilshire Blvd, which is so busy, with only a thin screen to shade you from the street's view.

Sue, although not a medical person, conducted my initial consultation and was recommending liposuction for countless areas, despite my saying I was not interested in those areas. After about 15 minutes with Sue, the surgeon came in and did the same, examining me with my dress held up right there in the consultant's office. I asked whether I was guaranteed that the surgeon who examined me would be the same one who conducted my liposuction, and I was told no.

After the surgeon examined me, he did not think I needed as many areas of liposuction as Sue had recommended, and he told her so right in front of me. However, when she was writing up my pricing at the end, after the surgeon had left her office, she said she was "just going to include all the areas that she had originally recommended," despite the surgeon's recommendation. Of course, that was to make a dollar, even though it would not be in my best interest or medically necessary for me! I ended up with a quote of $17,000 for surgery, despite my 5'3, 115 lb. frame. (Just so you know, after a consultation at a neighboring Beverly Hills surgeon's office, my surgical quote was only $6500... and they validated!)

Sue was extremely pushy during the consultation and called me the same afternoon to further pressure me to book a surgery, despite the fact that I told her I was in the "shopping" phase and planned to see other surgeons in the next few weeks. I felt like I was being given the hard sell.

Luckily, in the meantime, I did more internet research and found out there was a death at Sono Bello during a tumescent lipo procedure in the past couple of years, so I knew to stay far away. Here's my take: an unprofessional establishment with a shady reputation. It is very impersonal and inappropriate for a medically untrained salesperson to be conducting any part of a medical consultation. I also do not like the fact that you do not necessarily get to meet the surgeon who would be doing your individual surgery. I would not return here and would definitely not recommend it to anyone considering liposuction.

Company: Sono Bello
Country: USA
State: California
City: Beverly Hills
Address: 9033 Wilshire Blvd. Ste. 100
Phone: 18777666235
Site: sonobello.com

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