Poolsupplies.com
Poor Customer Service - customer service

Problems one after the other with a simple order of pool liner and foam wall kit. This has been ongoing for a month. I have finally recieved all the items but have been over charged, spent hours on the phone with customer service including the customer service manager, recieved a lower gauge liner than ordered, someone there decided to change the order without contacting me. At this point I took the lower gauge becauseotherwise summer would be over before I ever had it installed. Was promised a $25.00 credit by Customer service manager for all the time and problems, never recieved that. Which I probubly was getting $2.00 an hour for all the phone calls I made and the time I've spent on the phone plua the inconvenience. But I didn't even get that. I have figured out don't trust anything they tell you. No one seems to know what they are doing there. I could write a book on all the problems I've had with this simple order.
Kathy Conti
Customer #8569462

Company: Poolsupplies.com
Country: USA

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