Conns
Washer Draining Problem and Missing Part, Store Refused Replacement

Good afternoon I bought a washer on 02/24/09 in which after using a couple of days I notice that the washer would never let the correct amount of water during washing, sometimes it would wash stop and let water continue to wash stop and let water, so I called Conn's in spring cypress to let them know that there was something wrong with the washer, they questioned me as asked why did I wait so long to report, never mind that I bought the washer on 02/22/09, never mind that when I put down $1500 there wasn't a complain but now that I complain, I can't get no help, so finally I called service had to wait a dditonal 2 weeks for him to come out and say that the washer had a part missing states it came from the manufacturer this way and still I called Conn's back and they wouldn't replace for a new one even after going on the web and finding that in Conn's contract states if within the month and it is a manufacturer issue will replace, well that's a lie, and still told by the service man would take 3 days to get the part back and that it's ok to use the washer just be careful, well I was recently displaced by IKE, had to have my house totally re-did, to have someone to tell me to just be careful, when it's Conn's problem because the sold me a defected appliance and will not stand behind their goods.

They also sold me a water cooler/refrigerator, in which also had a defect, the refrigerator was broke gave me the go rounds, until they finally told me to call the service center and upon calling them was told by them that I should be able to take back and get a new one, called them back to find out that the water cooler was discontinued, bad business, I am totally not pleased and dissatisfied, if the water mess up my floor by the washer over flowing I am going to get me a lawyer, I never want to do business with Conn's again, they do not stand behind their products, I can't wait to pay off and be done.

Paula

Company: Conns
Country: USA

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