Aeropostale Inc
Christmas order canceled and i wasn't contacted

On December 14, I placed a very large order on Aeropostale online. This order was more than half of my childrens Christmas presents. Just a few days after I placed my order, Aeropostale canceled it and did not contact me. They said the shipping address didn't match the billing address. The reason the addresses did not match was because I did not want my order coming to my home where my kids might have been the ones to get it. Now they cannot credit my account, for possibly 15-30 business days. Everyone that I spoke to on the phone was very kind and was trying to be helpful, but that is no excuse for canceling an order for no reason. They could have at least contacted me to let me know that my order had been canceled then I wouldn't be 3 days away from Christmas with no presents for my children, and no money on my credit card because it hasn't been credited back. I DID shop a lot at Aeropostale, but this is just ridiculous!!!

Company: Aeropostale Inc
Country: USA

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