Boingo Wireless
Huge undisclosed fees - Boingo foreign wireless

Boingo Wireless advertises low rates. When you create an account, you give a credit card number. I recently was in Germany at a hotel and they had wireless internet access. I clicked on the browser and Boingo came up. I could not get on the hotel service because the Boingo service came up. I had no information as to cost or time of service. I did click on Boingo and got online. I got home two days ago and had two bills from Boingo for $19.95 each. I had no information on how much the service would cost or its timeframe. I called Boingo re this and was told that when I signed up (at least 6 months ago) there was a message regarding foreign signups, but not what it would cost. I was also told that I could have gone online to find out what the charge would be. How can I get online without signing up for service where I was. I was told by Bianca Carmichael that I should have done that before I left. I did not know where I would be when I left. This company is exploiting its customers. I canceled my account and will not use it again. I will put these amounts in dispute with my credit card company. Michael M. Patterson

Company: Boingo Wireless
Country: USA

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