Hewlett Packard
52 Inch TV Bulb Blew Repeatedly and Service Refused

We bought a HP TV 52 inch about 3 years ago. The bulb has blown at least 3 times. They were initially good about fixing the problem and the last thing they did was actually replace the TV with a refurbished one. It worked about 5 months and the bulb blew again! Obviously this is a defect in the TV's. This time CS said they wouldn't do anything and I should be happy with all the free service I had received. First off, I shouldn't have had to have service. I bought a TV for $1000- it should work. But second, he said that TV's are only expected to last 3 years. What a bunch of crap. HP should stick to computers - but I won't be buying any of those either. They have lost a customer for life.

Company: Hewlett Packard
Country: USA

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