United Parcel Service
Packages out for delivery since December 22 still missing, no depot contact

Well here it is 1/1/09. My packages which went out for delivery 12/22 still are not here. After no less then 50 calls to the 1800 number, 25 emails, 4 visits to the customer center, nothing. Not one person at UPS can call or give me a phone number to anyone at the Portland depot. They claim they will be caught up by 1/2, tomorrow. They took last weekend off, did not deliver last Friday 12/26 or today new years. So that's 5 days of non delivery while people here wait for xmas gifts and much needed inventory for their business's. Bottom Line, UPS does not care one bit about me, you or anyone. I have contacted every local news station in Portland, consumer affairs and the BBB. The storm ended on xmas day and the post office has delivered every day since.

Oh, did I mention UPS delivered here 3 days this week? That's right, not the late boxes, new stuff. No one at UPS can explain that either. So now 11 days later, I still do not have my inventory which is costing me customers as I have to refund orders that were to be delivered by xmas.

And still, not one person at UPS can tell me when the boxes are coming, not person at UPS from Portland can be called as the phone numbers to the depot here are at a higher level of secrecy then who killed JFK.

Company: United Parcel Service
Country: USA

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