Rci
Customer disservice, impropriety, deception, incompetence, inconsistency, manipulation

RCI's customer's online vacation booking computer program is inoperable, ineffective, and makes me suspicious why they can't get it together to create a functional program. They now charge a $25 telephone customer service fee for an online agent to book a vacation, ostensibly to encourage customers' using online booking, which is free.
But I'm beginning to think this dysfunctional system is to dissuade customers from using the online booking and in frustration, to call RCI directly to get their $25 fee.
The most recent 'improvement' to their computer program has slowed down its functioning to a snail's pace. Each and every command is followed by a 15-30 second pause and many small changes require starting anew with new data. To book a vacation requires from 8-15 entries, reentering the same data repeatedly. Arrrrgh!
When a vacation appears online as available, I click on it, it says, it's no longer available. Well, why isn't it off the screen then?
Urging the line staff to allow me to speak with a supervisor meets persistent and sometimes rude refusals. Customer service is not their highest priority.

Company: Rci
Country: USA
State: Indiana
City: Indianapolis
Phone: 8003387777
Site: rci.com

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