Comcast
Missed appointments, voice mail loops and inaccessible email

Any company that spawns entire websites devoted to consumer complaints about their customer service is a company to be avoided at all costs!

My experiences with Comcast have been atrocious and run the gamut of tech not keeping appointments; being lost in a round robin of voice mail until the system hangs up on me; having supervisors refuse to talk to me; having my email inaccessible (through the Comcast website!) almost 50% of the time; and having techs working from home who are only able to fix problems if they have a script concerning your problem in front of them.

Comcast does know about the enormity of the problem but they don't seem to be committed to spending any money to actually SOLVE the problems. If you read the newspapers you know that they do spend money "spinning" the customer service debacle but that's about it.

Pathetic, greedy corporate malfeasance. That is the Comcast definition of service. Caveat emptor!

Company: Comcast
Country: USA

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