HSBC Bank
Careful about depositing in HSBC - online banking

Out of fear of losing money in a bank collapse last August I opened an online account with HSBC and funded it with an electronic transfer from my bank. HSBC said they would send me a username and password, but as of October 19 I have not received those items.

I have called and emailed them repeatedly but I get nothing but nonsense from their "Customer Service Representatives". They always put me on hold when I telephone and I eventually hang up, but they have hung up on me more than once. The emails they send always demand that I log in to their web site, but of course, my problem is that I cannot log in.

I have now by telephone, FAX, and email demanded that they return my money but more than two weeks after my first demand I have received nothing from them. They have many excuses; it is always my fault; and they have ceased to communicate with me at all.

I am now worried that I cannot get my money back without a lawsuit. My advice: do not do business with these people. Complaints to congress get no result.

Company: HSBC Bank
Country: USA

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