Jiffy Lube
Dishonest - signature oil change

I took my car to Jiffy Lube for an oil change. I left my car to be serviced with the keys in the ignition. When it was done, my car was running waiting for me outside. When I got to my next destination, I realized that all of my keys except my car keys were missing from my keychain. I called the shop and they indignantly claimed that they did not have my keys and that I must have lost them through some fault of my own. Extremely dissatisfied, I returned to the shop and they again refused to look for them, claiming they gave me back the keys I had handed them (even though I didn't hand them any keys). When I resorted to once again looking in my car, an employee finally came out and found them on the roof of my car. They had taken them out of the ignition, put them on the roof, and then used my spare keys to return my car to me after service. They never admitted to being wrong, but they repeatedly accused me of being at fault. I don't think Jiffy Lube knows what customer service is. Dont go to Jiffy Lube!

Company: Jiffy Lube
Country: USA

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