Wells Fargo Bank
Outrageous overdraft fee ripoff

Wells Fargo Bank Outrageous Overdraft fees and Inadequate Technolgy lets Wells Fargo Rape It's Customers! Mistreated and ripped off San Francisco California...

As I sit here writing a letter to Wells Fargo CEO, Dick Kovacevich, I'd like to give those of you out there searching for a bank some advice...

Don't bank with Wells Fargo.

In the last week they have robbed our account with overdraft fees in the amount of $384.00.

As for the previous employee comment, NO we did not write bad checks. We were simply using our debit card.

How is it that when you make a purchase using their debit card, given a confirmation number, then immediately log onto www.wellsfargo.com, you can see the purchase that just transpired only moments ago?
Technology? I would have to say yes.

Now with this immediately being debited out of your account, you would expect another transaction (that exceeds your available funds) would be denied.

But NO, Wells Fargo lets the transaction go through, knowing full well the funds aren't available, AND... They even provide you with another transaction approval code!

How do I know this? Because it has happened to me!

When calling the (so-called) customer service center to complain about being hit with 13 various overdraft fees, we were treated rudely, and talked down to, and even made to feel like criminals.

They even have the GALL to tell us that their system doesn't keep up with the transactions in real-time, and our account isn't debited until they receive a paper receipt! Which they say can take up to 5 days to arrive.

How can that be you say?
The proof that the money has been taken is right in front of your eyes. After all, you have the approval code in hand. Also, the nice Wells Fargo internet account screen (showing the transactions debited) right in front of you!

BUT you are told that the funds have not officially transferred and that you should not base any of your banking decisions on what you are seeing.

This is ludicrous! This is the 21st Century! Their own corporate website boasts about the up to the minute technology.

An Excerpt from their Corporate Website:

"Given the number of long-time companies and once-popular brands that are struggling or no longer in existence today, Wells Fargo has shown a remarkable ability to reinvent itself to respond to customers' changing needs, " said Wells Fargo Chairman and CEO Dick Kovacevich. "From stagecoaches that went five miles an hour to Internet banking that's done at 30,000 miles per second, Wells Fargo has continually adapted new technology and a better way of doing business to save customers time and money."

Well if this is their technology, it sucks! And they haven't saved me any money. They COST me almost a weeks paycheck!

The truth of the matter is that there is no limit on the amount of times they can charge you. Even a $7.86 purchase warrants this $30.00 overdraft fee!

Well, I'll get back to my letter to Mr. Kovacevick.

My children are asleep, and I don't have any money to feed them for the next two days, and my account is still overdrawn. My next paycheck will cover the fees (barely), but it will leave us short.

Those of you that live paycheck to paycheck, know what I'm talking about.

Well, I'll get back to my letter to Mr. Kovacevick.

And, YES consumer complaints, I would LOVE to be contacted by the media! I welcome it.

Company: Wells Fargo Bank
Country: USA
State: California
City: San Francisco
Phone: 8009564442
Site: www.wellsfargo.com

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