Comcast
Internet signup

Signed up for High Speed Internet in the Westminter, CO Circuit City store.

Every thing went wrong after the salesperson entered the order.

The modem did not have a promised install kit in the box. Used a splitter and coax cables.

After install, the PC could only connect to a Comcast site.
Called the number and talked to a Comcast rep who had no record of the Circuit City Order. Offered the order confirmation code. No help.

He connected me to a technician who activated the modem and transferred me back to the Comcast rep.
The rate is now $35 for 3 months not the rate in the promotion.

Returned to Circuit City. A manager was able to contact Comcast and had the rate changed to the lower rate.

After the first bill, I submitted three rebates to CCityrebates.com. All were denied due to a bad bill.

Back to Circuit City. A manager called and was told that the rebates had not been submitted. False. I have the denial letter. He faxed the rebates.
I'm waiting for a response before filling fraud claims.

This appears to be a scam.

In addition to the rebate problem,
I can not get a Comcast login. The chat reference numbers are CR14080986 and CR141681881.

What could have been a simple self install has become a nightmare.

Company: Comcast
Country: USA

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