Wal-Mart
Eyeglass Lens With Stress Crack Not Replaced Within Six Months

I took a pair of eye glasses back to Walmart Supercenter Vision Eyeglass Department for replacement. One Lens clearly had a defective lens with a stress crack, and I requested replacement of the lens since the glasses were less than 6 months old. While two Walmart employees who had no approval authority on repairs or replacements, agreed this was a defective lens and should be replaced, Mr. Harry Rowe who had the approval authority refused to do anything. He hid behind Walmart's limited 60 day warranty. As a Senior Citizen on fixed income, I have no choice but to wear these defective glasses and trust they will not harm my vision. This is just one more example I have experienced of the low quality of almost all Walmart products yet by no means always the lowest price as they falsely advertise. Disgusted Consume

Company: Wal-Mart
Country: USA

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