Time-Warner Cable
Unbelievable lack of customer service - lack of customer service

I had cable and internet service through Time Warner and was advised that I should add the digital phone service to "bundle". I took time off work for them to come out to install the digital phone service. They arrived promptly and spent less than 5 minutes. Upon leaving they advised I was "All set up" I asked about my security system due to the phone connection.

The service guy said "Your all set". After they left I immediately went on the internet & IT DIDN'T WORK. I took over an hour for the "HELP" desk to get the internet back up and running. I then tested the alarm system (6 pm)... It didn't work. I called the "HELP" desk. I requested they send a tech back out to handle. I was advised they would be here before 8 pm. It is now 8:30 - NO TECH. I just called the "HELP" desk and asked of status. They "don't know when the tech will be here"... It may not be tonight. I asked to speak with a supervisor. I was advised by the HELP desk that the supervisor JONATHAN said he WOULD NOT TAKE THE CALL! UNBELIEVABLE. This is pathetic service.

Company: Time-Warner Cable
Country: USA

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