Mason Corner
Mason's Corner Defective Stove

This letter describes an alarming dispute with Mason's Corner, westport mass. Mason’s Corners tried to force me to accept a defective stove. On 12/29 l received a paid invoice [# 239] from Mason’s Corner. This invoice contains the description “ Enviro Mini upgrade from Saratoga, seen as Attachment 2 to this letter. This is the stove Mason’s corner brought to my home on December 5. This is a core issue to this dispute. The paid invoice for the Enviro mini shows that the stove brought to my home on December 5th was not the Saratoga but the Enviro Mini, serial 280900070. Mason’s Corner made the switch from the Saratoga to the Enviro Mini - see Attachment 1[ email from Mason’s Corner dated December 4]. The switch to the Mini took place as a result with a conversation I had with Jennifer A Blum in 11/24. Ms Blum called me at my home. During this conversation she made the following statements. 1. The Saratoga is a defective stove. Mason’s corner installed 4 of them and received complaints regarding failure of the stove, and a defective control board. As a result of these complaints, the installed Saratoga’s were being removed from the customer’s home from which they were installed2. The Saratoga’s control board was shipped with Chinese characters and could not be understood by the installers or the customers. The control boards were failing to work properly. 3. Ms Blum went on to say that she had spoken to Bob Cullen from Hudson River, and the correct control boards would not be shipped for several weeks at the earliest. 4. Ms Blum offered me the Enviro Mini as a substitute for the same price, or a refund. 5. She and l spoke as she directed me to the Enviro Mini website. I noticed that the btu’s were significantly lower. She said that the Mini is a good stove and it would suit my needs. I requested a home inspection first. Ms Blum said her installers were very busy and they could offer a home inspection, and that the Mini would fulfill my needs. 6. l again asked for a consultation when I visited Mason’s Corner on November 29. The owner of Mason’s Corner, Bill, told me the Mini is a “good stove and is more than enough “ for my home. The statements noted above contain facts missing from the letter from Mason’s Corner dated December 29, where there is no mention of the second invoice. The second invoice clearly explains that the Saratoga was switched to an Enviro Mini before it was to be delivered. Also missing from the Mason’s Corner letter is that the Mini was the stove that was brought to my home on December 5th. Bill, the owner told me he had the Mini in his truck. He also told me it was too small for my home, and that l was wasting his time. Statements suggesting that l did not ask for a home consultation are not correct. Bill himself told me at time of purchase he performs a home inspection for all pellet stove installations, and l stated more than once that I wanted one. They never came because they were ‘too busy’. Furthermore, we never discussed the Enviro Mini, until the November 29th phone call with Jennifer Blum. The returns policy describes the transaction for the Saratoga, but Mason’s corner told me the Saratoga was defective, and brought the Mini to my home. The Saratoga was never brought to my home. They now want me to pay for a Saratoga stove that Mason’s Corner told me was defective. The second invoice - see Attachment 1-indisputably proves this point, which is why Masson’s Corner fails to mention this fact in their December 29 letter I have not mentioned the profanity and abusive languange used by the owner during installation.

Company: Mason Corner
Country: USA

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