Target.com
Target hidden shipping cost - hidden shipping cost/poor customer service

We were interested in buying a window fan and wanted to know the shipping cost. At Target.com you have to give them your name, address, and FULL CREDIT CARD DETAILS just to find out the shipping cost! We checked five other major websites and all of them quote shipping cost up front or just ask for your zip code then give you the shipping cost - no personal details or credit card details required!
We wrote to Target.com's customer service dept. And they responded TWICE by saying they can't just give us the shipping cost because it depends on several things. It was a "canned" response which they repeated a second time. And, they said just give us all that personal info and you can cancel the order at the last moment if you don't like the cost. They say they don't retain any of that info if you cancel before hitting the final Submit button. But, when we returned to the website later, they still had our personal information!
Five other online stores including Sears.com, Lowes.com, HomeDepot.com, KMart.com and Costco.com all provided shipping cost WITHOUT making you enter personal information (other than your zip code maybe).
So, if you value your privacy, don't shop at TARGET.com

Company: Target.com
Country: USA

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