Riverbend Sandler Pools
Swimming in bad customer satisfaction

We have a Riverbend Sandler Pool that is 5 years old!!! After the first year, we started to notice issues with the decking (just one of the the issues&but this one is the major). They would send out their "people" and give us the "excuse" of Texas weather! Each year the problem gets worse - we have had foundation people out to look at the problem, and their analysis was that the decking was not properly installed. Either the dirt was not packed right, not the proper type of support, or there is a leak somewhere under the foundation. Last summer, one of their "people" came out again and even admitted to me that the deck does not have the proper supports, and that they would fix the problem at a discounted rate - HELLO&IF IT WASN'T DONE RIGHT THE FIRST TIME - WHY SHOULD I PAY YOU FOOLS TO DO IT AGAIN!!! We went higher up this year - apparently the guy we met with this time is the highest person that we can talk to (I feel sorry for the company if that is the case). He came out to look - now the problem has effected the skimmers and there are cracks in it&I guess Texas weather did that too. The deck has sunk 4 inches in the back corner, the drainage is no longer effective, I am sure the plumbing below is messed-up, the skimmer doesn't work properly and where the one corner has sunk - the other end of the deck has risen! He offered to replace it at their cost&because the warranty on decking is 1 year&even though we had them out with-in the first year with the concern (and they gave us the excuse that that was normal)!! Just buying themselves time so the excuse that the warranty is up would be enforced. Such BS!!! I would highly recommend that you read the fine print and have everything looked at by someone other than Riverbend before the warranty was up&someone who will be honest!!!

Company: Riverbend Sandler Pools
Country: USA
State: Texas
City: Plano
Address: 4016 W. Plano Pkwy #100
Phone: 9723967393

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