Correctional Billing Services Evercom
Number blocked after one call on a local forwarding number

I called Cons Call Home to get a local number so my son could call his dad in another state at a local rate and they gave me a local number for the location he is in.

I then had to set up an account for this local number with Evercom. They gladly took my visa card and accepted a minimum of 20.00 plus 4.95 tax to set up the account. I was assured that the calls would now be 1.05 to call his dad instead of the Evercom collect calls that was costing almost 20.00 a call. Everything seemed to be fine and my son made his first call and it went through and he talked his 15 minutes. Two days later when my son tried to call his dad, the message was that this line is now restricted.

I called Correctional Billing Services, which is Evercom, and they proceeded to tell me that this number had been blocked because of security reasons. They then said that this number was a forwarding number and was not allowed. We argued back and forth to no avail and they made out like they didn't know who blocked the number and they couldn't unblock it. They suggested that I get another number and set up another account and I told them, "No Way" was I going thru that again.

I then called Cons Call Home and they faxed me a letter stating that it is against the FCC rules for them to block a number and I filled out that report and sent back to Cons Call Home so that they can legally try to do something about this. They have had numerous calls in the last couple of days about Evercom blocking numbers so they are legally trying to do something about it. If you have this problem, call Cons Call Home at 1-800 524-6151 immediately and get this form to fill out and then email or fax it back to them with your problem that you had with Evercom.

As of the moment, Evercom has not unblocked this number for me and looks like they won't. I think Evercom is the biggest scam out there and they charge outrageous for long distance calls. It is unfortunate that companies can scam people out of money and use any excuse they want to justify their corruptness. I am determined to get this straightened out, and have already filed a complaint myself with the FCC. Hope this helps someone out there.

Company: Correctional Billing Services Evercom
Country: USA
State: Texas
City: Irving
Address: 8201 Tristar Drive
Phone: 8008446591

  <     >