Citi Mortgage
Homeowner assistance application stalled since April 14

I filed all the necessary paperwork for the home owner assistance program. I did this online and faxed in the paperwork for both my first and second mortgage. I purchased the home 10.

In 12 I became unable to work. I filed for SSD. I was finally awarded this in 11. I have kept current on all of my debts.

I have called Citi Mortgage Home Owner Assistance (CMHA) 31 times to date. I get a different story every time. They are waiting for a home value report to come in before they can complete the process.

I have been told twice that this was a report that a local realtor did using the database in MLS and using the home values of those homes sold in my area.

I was told 6/12/09 it would be in on 6/19. I was told 6/19 it would be in 6/25 at the latest. I was told this morning they could not proceed yet and that the process takes 10-14 business days. Ok... 6/5-6/29 is 24 days. But I started the process on 4/14/09.

I did ask to speak to a supervisor, who told me again there was nothing they could do until the report comes in. I told them there has got to be some way to speed up this process. I was told there wasn't.

I have a medical disability, awarded by SS, and yet my mortgage company is telling me to be patient and that 23,000 of their customers have applied for home owner's assistance.

I am tired of being jerked around and told to be patient. Four months and I am still waiting. What can I do? Any suggestions?

Company: Citi Mortgage
Country: USA
State: Missouri
City: O'Fallon
Address: 1000 Technology Dr
Phone: 8775914752

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