ORI Van Lines INC
Professional move - Moving Service

I have to admit, I sat on this review for a while, letting events settle in my mind and giving me a chance to really define the experience. Trying to figure it out in my own head is like playing a game of 10 Questions...

1. Did you have a good overall experience? Absolutely. The guys were professional and never complained about the heat or multiple sets of stairs.

2. Was your first impression good when you called? Yes. They were very friendly and upfront.

3. Were they on time the day of? Absolutely! They called at 8:02 to say they were outside.

4. Were the movers nice? Yes. Very friendly and nice. One even apologized over a very minor blue phrase when he didn't think I was in the room.

5. Were the movers efficient? Mostly. I had to remind them about a table and carpet that were going with me, but other than that they were great.

6. Were they fast? Yes and no. My total move took over 7 hours (original estimate was 6 hours) and at $150/hr that's not a cheap underestimation.

7. Were there extenuating circumstances? Yes - I decided to move on of the hottest days on record so the moving guys were hauling stuff around in stifling heat. I can cut them some slack on slowing down a bit.

8. Were they careful? Yes. Especially as my apartment had these nasty curving staircases that are incredibly difficult to get furniture up.

9. Really? Didn't they wrap your furniture? Some of it, but not all. And please note, they didn't charge me for the wrap they used or for blanket wrapping the pieces I pointed out as special.

10. How do they compare to other movers you've used? Very high on the list. I liked that they had well-defined roles and that they asked lots of questions before moving some of my stuff. I also liked that things like wardrobe boxes were free.

Would you recommend them? Yes.

Company: ORI Van Lines INC
Country: USA

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