WQ Long Distance
Rip-off - unauthorized debit

My husband and I noticed last month that our checking account balance was off. I went through the past couple bank statements and realized that a DEBIT in the amount of $59.78 was taken out of our checking account on 2/21/03 by a company called "WQ Long Distance." Neither my husband nor I recognized the company name or recalled authorizing such a debit.

My husband did a search on the internet for "WQ Long Distance" and found the company's website. He called them immediately and inquired about the debit. "Amelia" (the ONLY decent customer service representative we've talked to at that company to date) could not tell my husband why we were debited the charge. I think she honestly did not know. She told my husband there was definitely no record of us using any long distance service with them and that she would see that our checking account would be credited within 30 days.

That was 5/14/03, so we'll see if we get our money back by 6/14/03!"Amelia" told my husband when he inquired how WQ would have gotten our checking account number or debit account number that the information would have been given to them by a credit card company or vendor.

On 5/15/03, my husband and I both called WQ to inquire further about which company would have given them such delicate information as our checking or debit account numbers. We were told they could not release that information, only that it would have been obtained as a result of an internet or television purchase. The customer service representatives we spoke to were beligerent with us and hung up on us so that we had to keep calling back. They refused to let us speak with a supervisor, saying that they had taken care of us. It had never been so obvious to us that someone was trying to cover something up.

We hardly ever use our debit card as a credit card, but we have on occasion. I would be interested to know what vendors the other complaintants have affiliated with to see if we can track who has given out our personal information illegally. I used my debit card several months ago to purchase some "Phase 4 Orthotics" for my husband (a television purchase) as well as a few times at colofulchecks.com; there have probably been a couple of other vendors, but I cannot recall.

Thank God, I lost my debit card in early March at an ATM machine and had to cancel it and get a new one, or mine and my husband's checking account would probably have continued to be charged $ 59.78 for Lord knows how long!

I am glad to know that we are not alone in this mess, but I still feel violated. It appalls me that there are people out there so crooked as this. Crooked, crooked, crooked. WQ needs to be exposed, and I am not sure how I am going to do this but I am going to make sure I try my hardest to let this world know what frauds they are.

Good luck to you all.

Amy
Independence, West Virginia
U.S.A.

Company: WQ Long Distance
Country: USA
State: California
City: Thousand Oaks
Address: P.O. Box 3213

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