Rodeo Ford
Service Problems - Refused Warranty service - Service competency issue

This is were I bought my truck. I have had nothing but bad experiance with the service department. The second issue:
The truck, undder warrantee after 18 months will not consistent;y start. I have had numerous good samaritans give me a junp start (thanks to those people). The truck was failing state inspection because even with a full charge (a night on a battery charger) the truck battery would fail before the inspection was concluded. This dealer checked out and certified the charging system and battery and stated it was do to accessories that were not purchased through Ford... Lots of bck and forth with the service manager in the general managers office. I believe tha the GM was trying to get to the root of the problem, but the service manager had lots of dubious and doubtful ways of deverting attention from the root problem. Anyway I left without a solution, buyt a suggestion I charge the truck overnight. Afeter 18 hours of charging, the truck passed state inspection, but failed to start when I left the inspection station. After a ju, p, I took the truck and cahrged it again overnight. The truck failed to start several times the next month.

I took the truck to a Bettery store where they determined the charging system was good, but the battery was weak. I replaced the battery at the store... What a difference.instead of a slow whirr / crank and a weak start, the starter spun and the truck started immediately.

The Interstate distributoer informed me that the battery that was in the truck was not the correct battery for this vehicle.in fact the battery was a much smaller battery that required.

Either Ford placed the wrong battery in the truck or The dealer stole the original battery (which is my suspicion) and put in a much smaller battery.

Either way, I will never buy anotherFord product.

Company: Rodeo Ford
Country: USA
State: Texas
City: Plano
Address: 4400 W. Plano Parkway

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