ATT Wireless
DSL service disconnected without permission, week wait to reconnect

Until recently I was very satisfied with my service with ATT the back on September 2 I requested their DSL Direct Service they gave me an order number and told me it would take place on September 9th at which time I would go to what they called a dry loop # and my home phone service would be disconnected well on september 8th they shut my phone off no problem it was not being used anyway on the 9th I come home to find I had no internet service yet I had a signal so they walked me through set me up and turns out I just needed to reregister, ok that was fine till 2 hours later when they disconnected my service without my permission and for noooooo reason,

their tech support tells me they cannot find my order #and that I need to call and find out what the problem is of course by this time that department is closed so on September 10th I call and get a hold of someone who tells me they will reactive my account and they will do the best they can to insure I have service SOON so later on in the day I call to make sure that the reinstatement was complete and they tell me no and that I need to resign up for service and

Now I have to wait a freakin week to have internet service. It takes them 1 minute to shut me off for noooo reason and 7 days to reconnect me hummmmm why is that? I still want continue my service with them YET this is not good customer service at all and should be looked into because I am not the only one this has happened to I know 2 other people that had the same thing happen to them..

Company: ATT Wireless
Country: USA

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