Charter Communications
PAST DUE 30 days?! Haven't even had service 30 days! Grr!

I got service with Charter Communications on August 8. I gave the technician $60 up front at installation. I received a bill printed on August 12th for services for August 8th-September 9th and the due date for the bill was September 1.

Today (September 10) I woke up to services temp. Disconnected!?! Yes, I knew my bill was a week past due but I knew I had at least 30 days before it was temp. Disconnected.

So, I call... Speak to one rep. And she explained to me that my account was 30 some days past due. How do you figure? My very first bill was due September 1st. It is September 10th. What the heck?!?

I speak to a supervisor. She says the same thing. Are you telling me the day after I got service with you, is one day past due??? Her answer was no. She just kept contridicting herself over and over. She gave me an extension until September 24th. But, she said I would be 50 some days past due. Hahaha Are you kidding me? By the 24th, I should only be 23 days past due. This is utterly rediculas!

I'm switching to dish. God.

Company: Charter Communications
Country: USA
State: Georgia
City: Lawrenceville
Site: chartercable.com

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