Office Depot
Customer service

I purchased a $100.00 piece of software from an Office Depot. It did not work. I spent hours with tech support for Intuit because the license did not work. They had me take things off my computer, put things on my computer, call back, call again, and finally said they did not know what was wrong. Sound irritating? It was lovely compared to how Office Depot treated me.

1. I tried to take it back, but their position is that they do not take back opened software. But how could I know they had sold me a defective product otherwise?

2. They told me to talk to Intuit again. After two hours of holding I was given to someone in the Phillipines, I believe. Neither of us understood a word the other spoke.

3. Next, I called the store again and spoke to "John" the manager. He said he would make an exception but that I had to call Office Depot to get a duplicate receipt even though I had put it on my Office Depot Credit card.

4. It took over two hours to finally reach the duplicate receipt department. The person I spoke with told me he would email me a duplicate receipt within 24 hours.

5. Two days later, after calling GoOfficeDepot.com three time and being placed on hold for a total of over 5 hours, finally being put on hold and then hung up on, I called John at the store again.

6. John was not available.instead "Steve" got on the phone. He told me he didn't care what John said they never take software back because I had probably loaded it up and used the license and was now trying to bring it back. I kept trying to tell me what had happened but he kept interrupting me. I asked him to quit interrupting me, but he said I was interrupting him. I asked him to have John call me but he didn't think John would have time before he went home.

The product cost $99. I have likely put over $300 of my time into this.

Truly - don't buy from Office Depot. Run, run while you still can!

Company: Office Depot
Country: USA
State: Minnesota
City: Minnetonka
Site: officedepot.com

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