AttUverse
Not as advertised/promised - U300

I picked the U300 package and 3Mbps download speed. ATT scheduled me for the installation to occur 3 weeks after buying the package. The technician came out and spent 7.5 hours figuring out to get the service. He took a long time because the ATT wireless modem and digital tuning boxes wouldn't work, so he had to try different ones (fresh out of the box) until he found some that worked. He left the house at 9:30PM. He was professional and did a good job. However, after he left, I noticed my TV video was breaking down (missing pixels). So I then tried to determine what the bandwidth was and measured an average of only 0.7 Mbps. I called ATT and got transferred around until they connected me with a help line that was going to charge me to fix their installation. I hang up and went to the ATT store the next day (where I signed up for the service). They kept passing me around as well. Finally I got the guy at the store who said he could fix it. He scheduled me for another technician to come out 2 days later. I waited, and waited, and waited. The technician never showed. I went back to the store and they put me in touch with the "ATT concierge" service. More sales talk. After explaining everything over, and over, and over, they finally blamed some water leak in Missouri somewhere that flooded out there computer systems. So they said they would send another technician out. I finally cancelled my order and went back to Time Warner. ATT has a lot to learn about customer service. I lost over 14 hours of business due to their incompetence.

Company: AttUverse
Country: USA

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