AT&T Wireless
Got'ya - customer service & billing

After only approx 2 months our USB wireless stick broke (a thread held it on to the inside) and we called for warrenty repair. Were told by the lady at the call center that it wasn't under warrenty (she couldn't see the device over the phone!). All she was supposed to do was send us an envelope to mail to the warrenty department (that's the instruction on the warrenty card). Anyway, we found out then if you don't send this "envelope back within 15 days they charge you $150. That's not on the warrenty info! Anyway, they made their minds up on the phone that the warrenty wouldn't apply and even if we mail the device in we will be billed $299 for another one. To make it worse, the new one can be made with used parts. We have 1 1/2 yrs to go and then we will find another company hopefully that cares about keeping customers. It has not been pleasent. Meanwhile we are without a computer and I am at a public libuary while paying $60 days a month for the wireless internet service. Gota love the big corps! Sad in Fl

Company: AT&T Wireless
Country: USA

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