Better Bedding
Poor Customer Service - Natural Response

I purchased a mattress & box spring for over $3,000.00 less than 3 years ago. The mattress was defective and broke down to an uneven, lumpy, uncomfortable bed. Customer service for Better Bedding came out to inspect and agreed. A report was filed, the mattress is defective.

I called the store and spoke to the Manager to discuss the defective mattress. I was told, "we do not carry that mattress any longer, there is nothing we can do, contact the manufacturer".

Unhappy with my conversation, I called Tom Wholley (Vice President) to discuss my options. His words to me were, "there is nothing I am willing to do for you, contact the manufacturer".

Now Better Beddings commercials are all about customer service satisfaction. I have not experienced any customer service satisfaction. I am now stuck with a $3,000.00 mattress that I am unable to sleep in. Consumers, do your research and find a retailer who will stand behind there products because Better Bedding has not with me.

Company: Better Bedding
Country: USA

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