Target
VERY ANGRY CUSTOMER - Customer Service

I had made a purchase at the Target Store (14065 Abercorn Street, Savannah, GA. 31406) on December 19th. My purchase was a Wii video game for my husband for Christmas.

Later on the week I decided that I was going to return the video game because I saw one somehwere else I wanted to get him. So I went into Target on December 24th and returned the video game for $53.49 and they asked if I wanted to put it back on the debit card that I used and I said yes. They said that because of the holidays that it would take 24 - 48 hours to post to my account.

I got onto my financial institutions website today to see if it had posted and it shows on my statement that it posted once as a refund and then they charged my account again for the $53.49. I called Target to see why I had been charged again after the refund and they said to come down to the store that a lady by the name of Crystal Taylor would take care of it for me. So I drive 20 miles to Target to see Crystal Taylor and she looks at my receipt's (original and refund receipt), and then she goes to the team member office for a while and then comes back and gives it to one of the associates (her name was Susan) (works at Customer Service Dept). She sits on the computer for a while trying to find the purchase/refund on their computer system and no luck, so she leaves for 5 minutes only to come back and say they can't do anything about it.
When she came back I asked her why can't they help me or credit my account? She says because the Coporate office thinks that I bought another game or something else for that same amount and now I want to get my money back. I was furious. I wouldn't be that dumb to walk in there and want money back if I knew that I had made another purchase for the exact same amount - (Mind You)!! So it came down to her handing me a card with Target Guest Relations on it. So I called the number on that card and everyone I spoke with was rude and inconsiderate. I asked for a Supervisor and the person I was speaking with didn't want to give me a supervisor, he said "Oh the Supervisor will tell you the same thing I told you." His name was Shawn with Guest Relations. I finally talked to a Supervisor and he was even more rude.

They do not know how to treat customers. I was very offended because I felt like I was being accused of trying to steal from them.

I am filing a complaint with you because I don't wish this type of service on anyone.
I still don't have my money back and now I have to take it to my financial institution which is USAA and my husband who is in the Military will get it squared away for me. He is equally frustrated with the situation.

Company: Target
Country: USA

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