Andersen Corp
Andersen Corp. - Defective windows/patio doors and false promises

As homeowner I purchased 41 Andersen windows and 16 Frenchwood patio doors for a new home that was completed in mid 1999. Within a month of occupancy, I informed Andersen that some of the windows were out of tolerance so that the Andersen screens could not be installled. I also informed Andersen that the method for fastening the hardwood grilles to the patio doors was faulty. Andersen representative, Lance Chevalier, inspected these defects and agreed to pay the replacement costs for new windows, and refund the purchase cost of the patio grilles. These promises were not kept.

In early 2004 Andersen was informed that the exterior vinyl was delaminating from the patio doors, and spots had developed between the glass of an octagon window. Mr. Chevalier sent Andersen workmen to replace the vinyl with aluminum on six of the doors, and applied caulking to the delaminated vinyl seams of the other 10 doors by running it high on the glass with his finger. This repair was considered crude and unprofessional.

Subsequently a verbal agreement was reached wherein Andersen would replace the defective windows, refund the cost of the grilles, and replace the delaminated vinyl with aluminum on 12 of the 16 doors. Mr. Chevalier sent a release which was not in accordance with the verbal agreement. Andersen sent a revised release in mid August.

In mid September Andersen changed the terms of the revised release and delivered 12 new patio doors to be installed by Andersen workers the following day. Andersen was advised that the installation of the doors prior to applying interior finish, and replacing only 12 of the 16 doors was unacceptable. Andersen's installation instructions are for finishing patio doors prior to installation.

After Andersen's change of the terms of the release concerning the patio doors, their position has been that I should sign the revised release even though it is factually untrue.

Company: Andersen Corp
Country: USA
Address: 100 4th Avenue North Bayport MN 55003-1096
Phone: 6514395150
Site: andersenwindows.com

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