Andersen Windows
Poor customer service

We ordered and received replacement window sashes from Anderson, via Home Depot. Upon receipt we were surprised and dismayed to find they lacked necessary hardware (screws, lift cups) and we had to order this separately. This process was started in Sept. We have now been told that Andersen does not have the hardware in stock (for their own windows!), and so there will be indefinite further delay. We called Andersen and spoke with Customer Service rep, Dave. His whole attitude was arrogant, he really could not have cared less. We will never, ever deal with an Andersen product again. We have just bought an 18th century second home in CT that will need all windows replaced, THEY WILL NOT BE ANDERSEN.

Company: Andersen Windows
Country: USA
State: Maryland
City: Leonardtown

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